Overview

Karlov International OÜ (“we,” “our,” or “us”), the operator of e-content4u.net, is dedicated to providing professional content creation services. This policy outlines the terms and conditions governing returns, refunds, and cancellations. By placing an order on our website, you agree to the terms of this policy.

Cancellation Policy

1. Cancellation Before Order Processing
   
   • Clients may cancel their order within one hour of placing it, provided work has not yet commenced. To request a cancellation, contact us at [email protected] or call 0330 122 6432.
2. Cancellation After Order Processing
   
   • If the order has already been assigned to a writer and work has begun, cancellations may not qualify for a full refund. Partial refunds will be considered based on the extent of work completed.
3. Urgent Orders
   
   • Orders with delivery deadlines of less than 24 hours are non-refundable and non-cancellable once placed.

Refund Policy

1. Eligibility for Refunds
   
   • Refunds may be issued under the following circumstances:
     
     • Non-delivery of the completed order within the agreed timeframe.
     • Delivered content does not meet the original order instructions.
     • Proven cases of plagiarism in the delivered content.
2. Non-Eligibility for Refunds
   
   • Refunds will not be provided for:
     
     • Orders where incomplete or unclear instructions were provided.
     • Requests for revisions that deviate from the original order specifications.
     • Orders marked as completed with no complaints raised within 7 days of delivery.
3. Refund Process
   
   • To initiate a refund, clients must email [email protected] within 7 days of order delivery. Approved refunds will be processed within 7-10 business days.

Revision Policy

1. Free Revisions
   
   • Free revisions are offered to ensure the delivered content aligns with the client’s original instructions. Revision requests must be submitted within 7 days of delivery.
2. Scope of Revisions
   
   • Revisions are limited to the initial order details. Requests for changes beyond the original scope will be treated as new orders and may incur additional charges.

Disputes and Resolution

• We are committed to resolving disputes amicably. Clients are encouraged to contact our support team at [email protected] or 0330 122 6432. If a resolution cannot be reached, the decision of Karlov International OÜ will be final.

Contact Information

For any inquiries or concerns regarding this policy, you can reach us at:

• Email: [email protected]
• Phone: 0330 122 6432
• Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Endla tn 4, 10142
• Physical Address: Virmalise 34/1, Tallinn, Estonia, 10131

This policy is effective as of January 15, 2025. Karlov International OÜ reserves the right to amend this policy at any time without prior notice. Please review it periodically for updates.